Questions, answered.
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Booking and pricing
How is the price calculated?
Home cleaning is priced mainly by square footage, plus a small amount per bedroom and bathroom and any add-ons you pick. You see the full total before you book.
Are there booking fees or hidden charges?
No. The total you see is what you pay, unless you add services later or a late-cancellation or lockout fee applies.
How do recurring discounts work?
Weekly visits are 25% off, every two weeks 15% and every four weeks 10%, starting with the first visit. You can skip a visit or cancel the schedule online at any time.
Do prices depend on where I live?
Yes. Each area is priced to its local market, and sales tax is added only where the state taxes the service (Texas taxes house cleaning; Tennessee, North Carolina and Florida tax some car detailing). Your ZIP code sets your exact price before you book.
Where do you operate?
All of California, plus Dallas–Fort Worth, Austin, Houston, San Antonio, Phoenix, Nashville, Raleigh–Durham, Charlotte and Orlando. See the service areas page for the full list.
How far ahead can I book?
As soon as the next day (at least 20 hours ahead) and up to about two months out.
Payment
When is my card charged?
After the visit is complete. About a day before, we may place a temporary hold for the visit amount to make sure the card works; it is released or converted to the final charge.
Is my card information safe?
Cards are handled by Stripe, a certified PCI Level 1 payment processor. We never see or store your full card number.
Can I tip?
Yes. After each visit you can add a tip from your account. 100% goes to your pro.
The visit
Do I need to be home?
No. Leave entry instructions when you book. Only the pro assigned to your visit can see them, and only shortly before the visit.
Do pros bring supplies?
Yes, they bring supplies and equipment. If you prefer certain products, leave them out and add a note.
What about pets?
Pets are welcome. Tell us about them when you book. If a pet may be anxious or protective, please keep it in a closed room.
What don’t you clean?
For safety we don’t move very heavy furniture, climb above a two-step ladder, clean biohazards, mold or pest waste, or handle exterior windows above arm’s reach.
Changes and guarantees
How do I reschedule or cancel?
Sign in to your account. Changes are free up to 24 hours before your arrival window; after that the fee is $40.
What if I’m not happy?
Tell us within 24 hours with a photo if you can, and we will send someone back to re-clean the areas in question at no charge.
What if something gets damaged?
Report it within 48 hours. We will review it with you and the pro and make it right according to our terms.