Guarantee and damage claims

Last updated November 4, 2026

Re-clean guarantee

If any area included in your booking wasn’t cleaned to our standard, tell us within 24 hours of the visit by replying to your completion email or writing to TideyTapCleaning@tideytap.com. Photos help us fix it faster.

• We’ll schedule a re-clean of the areas in question at no charge, usually within 3 business days.
• If the re-clean still doesn’t meet the standard, we’ll refund part or all of the visit price, depending on what was missed.
• The guarantee covers tasks included in what you booked. It doesn’t cover add-ons you didn’t book, areas the pro couldn’t access, or conditions that changed after the visit.

Damage or loss

Our pros are careful, but accidents can happen. If something is damaged, broken or missing:

1. Tell us within 48 hours of the visit at TideyTapCleaning@tideytap.com, with photos and a short description.
2. We’ll review it with you and the pro, usually within 5 business days. We may ask to see the item.
3. If we’re responsible, we’ll repair it, replace it with a comparable item, or reimburse its reasonable current value, at our choice, subject to the limits in our Terms of service.

Not covered

• Pre-existing damage, normal wear, or items that were already loose, unstable or improperly installed.
• Damage caused by following your specific instructions or using products you provided.
• Cash, jewelry and items of exceptional or sentimental value that weren’t put away.
• Claims reported more than 48 hours after the visit.

For mobile detailing, please point out existing scratches, chips or interior damage before work starts; the pro may note them with photos.