Cancellation policy

Last updated November 4, 2026

Your pro holds that time for you and turns down other work to keep it, so we ask for at least 24 hours’ notice for changes. Times are measured in the local time where the service is performed.

Rescheduling and cancelling

• 24+ hours before your arrival window: reschedule or cancel free, online in your account or by email.
• Less than 24 hours before: a $40 late-cancellation fee applies, never more than the visit price. To reschedule inside the window, email or text us and we’ll do our best.

Lockouts

If the pro can’t get in within 30 minutes of your arrival window, after trying to reach you by phone and email, the visit is cancelled and a $40 lockout fee applies (never more than the visit price).

When we waive fees

Emergencies, severe weather, illness and other things out of your control happen. Contact us and we’ll waive the fee when it’s fair to do so.

If we cancel

If we have to cancel or can’t staff your visit, there is never a charge, and we’ll offer you the next available time first.

Repeat schedules

• Skip or reschedule a single visit using the same 24-hour rule.
• Cancel the whole schedule any time in your account with “Cancel schedule,” or by emailing TideyTapCleaning@tideytap.com. All visits more than 24 hours away are cancelled at no charge.
• Please don’t text “CANCEL” to cancel a booking. Our texting system treats that word as an opt-out from all texts. Use your account or email instead.