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Terms of service

Last updated November 4, 2026

These terms are an agreement between you and TideyTap Cleaning (“TideyTap,” “we,” “us”). They apply when you use tideytap.com or book a cleaning, detailing or other service with us. Please read them. By booking, you agree to them, along with our Cancellation policy, Guarantee and damage claims policy and Privacy policy.

1. Who does the work

TideyTap provides the services you book. The work is performed by our trained employees or, in some areas, by vetted, insured cleaning businesses we subcontract to. Either way, you book with TideyTap and TideyTap stands behind the work under these terms. You must be at least 18 years old to book.

2. Prices and your booking

  • Prices are based on the details you give us, such as square footage, rooms, vehicle size, add-ons and your ZIP code (each area is priced to its local market). The total shown before you book includes all mandatory charges and any sales tax the state requires.
  • If the home or vehicle is materially different from what was booked (for example, much larger or in a condition that needs far more time), the pro or our office will tell you before continuing. You can approve an adjusted price, reduce the scope, or reschedule. We won’t charge more than the booked total without your approval.
  • Arrival windows are estimates. Traffic and earlier jobs can affect them; we’ll let you know if a pro is running late.
  • We may decline or cancel a booking at our discretion, for example if we can’t staff it, the address is outside our area, or there is a safety concern. If we cancel, you are not charged.

3. Payment

  • When you book, you give us a payment method that is stored by our payment processor, Stripe. We never see or store your full card number.
  • About a day before your visit we may place a temporary authorization hold for the visit amount. The hold is released or converted into the final charge.
  • You authorize us to charge the payment method on file after the visit is complete for the booked total, any services you approve during the visit, tips you choose to add, and any fees under the Cancellation policy.
  • If a charge fails, we’ll email you a link to update your card. We may pause future visits until the balance is paid.

4. Repeat schedules (automatic renewal)

If you choose a weekly, every-two-weeks or every-four-weeks schedule:

  • Your schedule continues until you cancel it. Each visit is charged to your saved payment method after that visit is completed, at the per-visit price shown when you booked, plus any add-ons you request for that visit.
  • You can cancel any time, online. Sign in at tideytap.com/account and choose “Cancel schedule,” or email TideyTapCleaning@tideytap.com. Cancelling is free for any visit more than 24 hours away. Visits inside that window follow the Cancellation policy.
  • We’ll email you a confirmation of the schedule terms when you sign up, give you at least 7 days’ notice before any price change to your schedule, and send a reminder of your schedule terms and how to cancel at least once a year.

5. Access, safety and the visit

  • Please make sure the pro can get in at the scheduled time and that water and electricity are on. If we can’t get in within 30 minutes of the arrival window after trying to reach you, the visit is treated as a lockout under the Cancellation policy.
  • An adult (18+) must be present if anyone under 18 will be home during the visit.
  • Please secure cash, jewelry, firearms, medications and items of exceptional or sentimental value before the visit.
  • Pros won’t clean biohazards (such as blood, bodily fluids, mold or pest waste), move furniture heavier than one person can safely move, climb higher than a two-step stool, or work in unsafe conditions. A pro may end a visit if they feel unsafe or are treated with disrespect; you’ll be charged only for work completed, if any.
  • Pros may take photos of cleaned areas (never of people) for quality checks and to resolve questions. Photos are stored securely and used only for those purposes.
  • For mobile detailing, you are responsible for having the right to have the vehicle serviced at the location you choose.

6. Our guarantee and damage claims

If something wasn’t cleaned to our standard, tell us within 24 hours and we’ll come back to fix it at no charge. If something is damaged, tell us within 48 hours. The full process, including what is and isn’t covered, is in our Guarantee and damage claims policy.

7. Reviews and feedback

You’re free to post honest reviews anywhere. We will never penalize you for a review. If you let us share your feedback on our site, we’ll use only your first name.

8. Limits on our liability

To the extent the law allows: (a) we are not liable for indirect, incidental, special or consequential damages, or lost profits; and (b) our total liability for any claim relating to a visit is limited to the greater of the amount you paid for that visit or the amount recovered under our insurance for that claim. These limits don’t apply to injury or damage caused by our gross negligence, fraud or willful misconduct, or to anything the law doesn’t allow us to limit.

9. Disputes

If you have a problem, please contact us first at TideyTapCleaning@tideytap.com; most issues are resolved quickly. Either of us may bring a claim in small claims court. These terms are governed by the law of the state where the service is performed, and any other dispute will be resolved in the state or federal courts for the county where the service was performed. Nothing in these terms takes away any right you have under the consumer protection laws of your state.

10. State-specific terms

  • California: repeat schedules follow the California Automatic Renewal Law (section 4). California residents have the privacy rights described in our Privacy policy.
  • Texas: house cleaning and other real property services are subject to Texas sales tax, which is shown as its own line before you book.
  • Tennessee, North Carolina and Florida: sales tax applies to some mobile detailing (in Florida, when wax or sealant is applied) and is shown before you book.
  • Florida and Oklahoma: we only send texts you’ve agreed to, and never promotional texts before 8 am or after 8 pm local time.
  • Where a state or city requires a business license or registration for a service, the service is provided by TideyTap or a subcontractor that holds it.

11. Changes to these terms

We may update these terms. The version in effect when you book applies to that booking. For repeat schedules, we’ll email you before material changes take effect, and you can cancel before they do.

12. Contact

TideyTap Cleaning, based in Folsom, California · TideyTapCleaning@tideytap.com

Late-cancellation and lockout fees are $40 (never more than the visit price).